At CapCityBilliards, we strive to provide the best possible experience to all of our customers. We understand that sometimes plans change or unforeseen circumstances occur, and we have established the following refund policy to address such situations.

Please read this policy carefully before making a booking or purchasing any product through our Website (capcitybilliards.com).

Booking Cancellations and Refunds

1.1 Billiard Table Reservations

• Cancellations:
  If you need to cancel a billiard table reservation, you must do so at least [X] hours before the scheduled time to be eligible for a full refund.

• Late Cancellations:
  Cancellations made within [X] hours of the scheduled booking will not be eligible for a refund. However, you may reschedule your booking for a future date, subject to availability.

• No-Shows:
  If you do not show up for your reservation and have not notified us in advance, no refund will be issued.

1.2 Event Bookings (Private Events, Tournaments, etc.)

• Cancellations:
  For private event bookings or tournament entries, cancellations must be made at least [X] days prior to the event to qualify for a full refund.

• Late Cancellations:
  Cancellations made less than [X] days before the event will be eligible for a [percentage]% refund. Cancellations made within 24 hours of the event will not be eligible for any refund.

Product Purchases 

2.1 Return Policy for Physical Products
If you purchase any physical products (such as billiards equipment or merchandise) through our Website:

• Eligibility:
  Products can be returned within [X] days of purchase for a full refund, provided the item is unused, undamaged, and in its original packaging.

• Return Shipping:
  You are responsible for the cost of return shipping. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

• Refunds for Returned Items:
  Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed, and the funds will be credited back to your original payment method within [X] business days.

Gift Cards and Vouchers

• Gift cards and vouchers purchased on CapCityBilliards are non-refundable and cannot be redeemed for cash.
• Gift cards and vouchers can only be used for bookings or purchases made through our Website.

Refund Process

• To request a refund, please contact our customer service team at [email address] or call us at [phone number]. Provide your booking reference number or order number, along with the reason for your refund request.
• Refunds will be processed using the original payment method and may take [X] business days to appear on your statement, depending on your payment provider.
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 Changes to This Refund Policy

We reserve the right to modify this refund policy at any time. Any changes will be posted on this page with an updated “Effective Date.” We encourage you to review this policy periodically.

Contact Us

If you have any questions about this refund policy, please contact us at:

Email: burnmillcorp@capcitybilliards.com
Phone: +1 603-565-5143
Address: 219 Fisherville Rd, 03301

This refund policy is designed to cover common situations and ensure fairness for both CapCityBilliards and its customers.